Delivery Countries

These delivery terms apply only to shipments within Italy.

Order Cut-Off Time

Orders placed on business days before 5:00 PM (GMT+01:00, Central European Time – Rome) will be processed on the same day.

Orders placed after this time or during the weekend will be processed on the next business day.

Processing Times

All orders are processed within 1–2 business days from Monday to Friday.

Orders placed on weekends or public holidays will be processed on the next available business day.

Delivery Times

We understand how important it is for our customers to receive their orders as quickly as possible.

For this reason, we offer estimated delivery times of 7–8 business days, from Monday to Friday.

We work with reliable shipping carriers to help ensure that your order is delivered on time.

Shipping Costs

Shipping is free throughout Italy.

We fully cover the shipping costs for every order, with no minimum purchase amount required.

All products are delivered directly to your address at no additional cost.

Order Confirmation

After completing your purchase, you will receive an email confirmation confirming that your order has been received and is being processed.

Delayed Orders

If your order has not arrived within the maximum estimated delivery time, please allow an additional two days and check its status using the tracking number.

If the package has still not arrived, contact us and provide your order number so that we can assist you.

Order Tracking

As soon as your order has been shipped, you will receive an email containing your tracking number.

You can use our “Track Your Order” page to follow the status of your shipment in real time.

Contact Information

Email: info@prohealt.shop

Customer Service Hours

Business days: Monday to Friday
Hours: 8:00 AM to 6:00 PM