Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Return shipping costs and arrangements are the responsibility of the customer.
To start a return, you can contact us at info@prohealth.shop.
If you have any questions regarding returns, you can also contact us at info@prohealth.shop.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care items (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Please note: Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer direct exchanges. The fastest way to receive the item you want is to return the item you have and, once your return has been approved, place a new order separately.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 14 days.
Please note that it may take some additional time for your bank or credit card provider to process and post the refund.